Transaction Process
Here's how the transaction process works:
A. Normal Process
B. Credit Card Orders (realtime clearance)
C. Credit Card Orders (manual clearance)
D. Other Information - On Hold Orders and Rejected Orders
A. Normal Process
- Customer places order
- An e-mail is sent to Partner informing him of order request
- Partner visits his own administrative page on our server
- Partner ACCEPT / REJECT / HOLD orders via the admin page
- Accepted order full information are sent via e-mail to Partner
- If order is rejected, e-mail is sent to customer informing him that his order is rejected
- E-mail is sent to customer informing him/her of Partner's acceptance of his/her order
- Partner fulfils orders
B. Credit Card Orders (realtime clearance)
- Customer places order
- An e-mail is sent to Partner informing him of order request
- Partner visits his own administrative page on our server
- Partner ACCEPT / REJECT / HOLD orders via the admin page
- If order is accepted, our server will sent the credit card information to the MSP for clearance.
- MSP will "inform" our server if credit card charge is successful
- Our server will send an e-mail to inform the Partner whether the charge is successful, if yes, full details of the customer will be provided to the Partner and another e-mail is sent to the Customer confirming the order, if not, Partner & Customer will be informed by e-mail as well.
- Partner fulfils orders for successful charges
C. Credit Card Orders (manual clearance)
- Customer places order
- An e-mail is sent to Partner informing him of order request
- Partner visits his own administrative page on our server
- Partner ACCEPT / REJECT / HOLD orders via the admin page
- If order is accepted, an e-mail with full order information and credit details will be sent to the Partner
- Partner process the credit card charges manually himself
- Partner fulfils orders for successful charges
D. Other Information - On Hold Orders and Rejected Orders
- Whenever the Partner accepts an order, our system will logged it, and there is no way to reject it afterwards.
- On Hold orders are for situations when the Partner (for eg when he runs out of stock for certain item) cannot fulfil the order at that time
- Whenever the Partner rejects an order, it will be deleted from the order list, and an e-mail will be despatch to the customer to inform him of the order cancellation
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